Terms of Service

Effective date: 1 October 2026 Last updated: 1 October 2026

These Terms of Service ("Terms") are an agreement between RedBlackTree Technologies Private Limited, a company incorporated under the Companies Act, 2013, CIN U72200TN2002PTC050113, with its registered office at #8, Lalitha Nagar 1st Street, Papanasam Sivan Road, Santhome, Chennai 600004, India ("RedBlackTree", "we", "us" or "our"), and the business entity that accepts them ("Customer" or "you"). Methodical is a product of RedBlackTree.

You accept these Terms when you sign an Order Form that refers to them, click to accept them, or use the Services. If you accept them on behalf of a company or other organisation, you confirm that you have authority to bind it. If you don't have that authority, or don't agree with these Terms, don't use the Services.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They do not require a physical or digital signature.

1. Definitions

• "Services" means the Methodical platform, apps and features we make available to you, including Boards, Smart Tables, Drive, Switchboard, Agents, AI Builder, Optimizer, eSign, SalesNet, Helpdesk, Methodical for HR, any Custom App we build and run for you, and related support.
• "Order Form" means an order, quotation, proposal or statement of work signed or accepted by both parties that refers to these Terms.
• "Customer Data" means data, files, records, recordings and other content that you or your Users submit to, or create in, the Services.
• "Users" means the individuals you allow to use the Services under your account, such as your employees and contractors.
• "AI Features" means features that use artificial-intelligence models to generate, summarise, classify, transcribe, plan or act on content, including Agents and AI Builder.
• "Beta Features" means any feature, product or app we label "Beta", "In design", "early access", "preview" or similar.
• "Credits" means prepaid units used to pay for operations in the Services, as described on our pricing page or in an Order Form.
• "Third-Party Services" means products or services not provided by us, including email, calendar, chat, social media and storage services you connect to the Services.
• "Documentation" means the user guides and help material we publish for the Services.

2. Who may use the Services

2.1 The Services are offered only to businesses and organisations registered or operating in India, for business purposes. They are not offered to consumers. By accepting these Terms you confirm that you are acting in the course of your business, and not as a consumer within the meaning of the Consumer Protection Act, 2019.

2.2 Every User must be at least 18 years old.

2.3 We may refuse to provide the Services to anyone, at our discretion.

3. Accounts and Users

3.1 You are responsible for your account, for everything done under it, and for the acts and omissions of your Users as if they were your own.

3.2 You must keep login credentials confidential, make sure each User has their own login, and tell us promptly at support@methodical.ai if you believe your account has been accessed without permission.

3.3 You are responsible for deciding who in your organisation can access what, using the permissions the Services provide.

3.4 If we become aware that your account has been accessed without permission, we will tell your account administrator promptly.

4. Fees, Credits and payment

4.1 Fees. You will pay the fees set out in your Order Form, or on our pricing page if there is no Order Form. Fees are in Indian Rupees and exclude Goods and Services Tax and other applicable taxes, which you will pay in addition.

4.2 Invoicing and payment. Unless your Order Form says otherwise, we invoice subscription fees in advance, and you will pay each invoice within fifteen (15) days of its date. Invoices are issued by RedBlackTree Technologies Private Limited.

4.3 Tax deducted at source. If you deduct tax at source, you will deposit it on time and give us the certificate within the period the law requires. If you don't, you will pay us the amount deducted.

4.4 Late payment. Overdue amounts carry simple interest at 1% a month from the due date until paid, or the highest rate the law allows if that is lower.

4.5 Disputed invoices. If you dispute an invoice in good faith, tell us in writing before it is due, with your reasons, and pay the undisputed part. We will not charge interest on, or suspend the Services for, the amount under dispute while we work together to resolve it.

4.6 Credits. Credits are prepaid and are used as you perform operations in the Services. Unless your Order Form says otherwise, Credits expire twelve (12) months after purchase. Credits have no cash value, cannot be transferred or resold, and are not refundable, including when they expire or when your subscription ends.

4.7 No refunds. Fees are non-cancellable and non-refundable except where these Terms expressly say otherwise.

4.8 Price changes. Your fees will not increase during a subscription term. We may change them from the start of your next renewal term by giving you at least thirty (30) days' notice, so that you have time to decide whether to renew.

5. Term, renewal and termination

5.1 Term. These Terms apply from when you first accept them until every subscription under them has ended.

5.2 Renewal. Unless your Order Form says otherwise, each subscription renews automatically for a period equal to its previous term, unless either party gives written notice of non-renewal at least thirty (30) days before the end of the current term. We will remind your account administrator by email at least thirty (30) days before a subscription of a year or longer renews.

5.3 Termination for breach. Either party may terminate a subscription if the other materially breaches these Terms and does not cure the breach within thirty (30) days of written notice. We may also terminate on written notice if you seriously or repeatedly breach section 8 (Acceptable use), or fail to pay an undisputed amount within thirty (30) days of our notice under section 17, or if you become insolvent, enter liquidation or make an arrangement with your creditors.

5.4 Effect of termination. When a subscription ends, your right to use it ends, and all unpaid fees for it become due. We will not refund prepaid fees, except where you terminate under section 5.3 for our uncured material breach, in which case we will refund prepaid fees for the unused part of the term.

5.5 Your data after termination. You can export your Customer Data at any time during your subscription, in commonly used formats. For thirty (30) days after a subscription ends, you may export your Customer Data using the export tools in the Services, or ask us to provide an export. After that period we may delete Customer Data, and we will delete it from our live systems within a further sixty (60) days, except where the law requires us to keep it. Deleted data may remain in backups until those backups expire in the normal course, and stays protected by these Terms until it does. On request, we will confirm in writing when deletion is complete.

6. Customer Data

6.1 Your data is yours. As between us, you own your Customer Data. You give us a non-exclusive licence to host, store, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Services, and as the law requires.

6.2 Personal data. Where Customer Data contains personal data, you are the data fiduciary and we process it on your behalf as your data processor, under the Digital Personal Data Protection Act, 2023 and the rules made under it. You are responsible for having a lawful basis to collect it and to have us process it, for giving notices and obtaining consents, and for responding to requests from the people it relates to. We will process it only on your documented instructions, which include these Terms and your use of the Services. A Data Processing Addendum setting out these commitments in more detail is available on request from legal@methodical.ai.

6.3 Where your data is stored. Customer Data is stored in data centres in India. Some features process data outside India, as described in section 7.3 and in our Privacy Policy.

6.4 Our access. Our staff access Customer Data only to provide, maintain, secure and support the Services, to investigate a suspected breach of these Terms, or when the law requires it. Everyone who can access it is bound by a duty of confidentiality.

6.5 Security. We will maintain reasonable technical and organisational security measures to protect Customer Data against unauthorised access, loss, alteration and disclosure, and will not materially weaken them during your subscription.

6.6 If there is a breach. If we become aware of a breach of security affecting Customer Data, we will tell you without undue delay, and in any case within seventy-two (72) hours of becoming aware of it. We will tell you what we know, take reasonable steps to contain it, and help you meet your own obligations to notify the Data Protection Board of India and the people affected.

6.7 Helping you meet your obligations. We will give you reasonable help to respond to requests from people whose personal data is in Customer Data, and to respond to the Data Protection Board of India or other authorities about it.

6.8 Our service providers. We may use service providers, such as our cloud hosting and AI model providers, to process Customer Data. We will bind each of them to protect it to a standard no lower than these Terms require of us, and we remain responsible to you for what they do with it. We will give you a current list on request, and tell you before adding one that processes Customer Data outside India.

6.9 Requests from authorities. If a government authority asks us for Customer Data, we will direct it to you where the law allows, and tell you about the request unless the law prohibits us from doing so.

6.10 Usage data. We may collect and use technical and usage information about how the Services are used, and may use it in aggregated or de-identified form that does not identify you or any individual, to operate, secure and improve the Services.

6.11 Backups. We back up the Services, but you are responsible for keeping your own copies of Customer Data you cannot afford to lose.

6.12 We don't sell your data. We will never sell Customer Data.

7. AI Features

7.1 Check the output. AI Features can produce output that is incomplete, inaccurate, out of date or inappropriate, and can take actions you did not intend. You are responsible for reviewing output and actions before relying on them, and for decisions you make using them. Output is not legal, tax, financial, medical or other professional advice.

7.2 Decisions about people. You will not use AI Features to make decisions that have legal or similarly significant effects on individuals — including hiring, firing, promotion, pay, credit or discipline — without meaningful review by a person in your organisation.

7.3 Model providers. Some AI Features send the content they need to third-party AI model providers, which may process it outside India. Our Privacy Policy lists these providers.

7.4 Training. We do not use Customer Data to train general-purpose AI models.

7.5 Ownership of output. As between us, output generated for you from your Customer Data belongs to you. Similar output may be generated for others.

8. Acceptable use

8.1 You and your Users will not use the Services to host, display, upload, modify, publish, transmit, store, update or share any information that:

• (a) belongs to another person and to which you have no right;
• (b) is obscene, pornographic, paedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, relates to or encourages money laundering or gambling, or promotes enmity between groups on the grounds of religion or caste with the intent to incite violence;
• (c) is harmful to children;
• (d) infringes any patent, trademark, copyright or other proprietary right;
• (e) deceives or misleads about the origin of a message, or knowingly and intentionally communicates misinformation or information that is patently false and untrue or misleading in nature;
• (f) impersonates another person;
• (g) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents the investigation of any offence, or is insulting to another nation;
• (h) contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; or
• (i) violates any law in force in India.

8.2 You will not, and will not let anyone else:

• (a) copy, modify, reverse engineer, decompile or try to extract the source code of the Services, except where the law expressly permits it;
• (b) resell, sublicense or provide the Services to third parties, except as your Order Form allows;
• (c) access the Services to build a competing product, or publish benchmarks of them without our written consent;
• (d) test the security of, probe or scan the Services, or bypass any usage limit or security measure;
• (e) scrape, overload or interfere with the Services or other customers' use of them;
• (f) send unsolicited commercial communications through the Services; or
• (g) use the Services in breach of any law, including laws on data protection, telecommunications and electronic communications.

8.3 We may remove or disable access to any content that breaches this section, and act on orders from courts and government authorities, without liability to you. We will limit what we remove to what is needed, and, where it is lawful and practical, tell you first and give you a chance to fix the problem yourself.

9. Third-Party Services

9.1 The Services let you connect Third-Party Services. Your use of them is governed by their own terms and privacy policies, not ours. By connecting one, you allow us to exchange data with it as needed for the connection to work.

9.2 We are not responsible for Third-Party Services, including their availability, security, or changes to how they work. If a Third-Party Service changes or withdraws a feature a connection depends on, we may change or stop that connection.

10. Beta Features

Beta Features are provided "as is", may be incomplete or change without notice, may be withdrawn at any time, and are not covered by any service level or support commitment. Beta Features are optional, and we label them clearly. To the fullest extent the law allows, we have no liability arising from Beta Features, except that our obligations on Customer Data (section 6) and confidentiality (section 13) apply to Customer Data in Beta Features just as they do elsewhere.

11. Availability and support

11.1 We will use commercially reasonable efforts to keep the Services available, except for planned maintenance, emergency maintenance and events described in section 19.

11.2 We will provide support as described in your Order Form or, if it says nothing, by email during business hours in India. Service levels apply only if your Order Form sets them out, and service credits under them are your only remedy for failing to meet them.

11.3 We may change, improve or discontinue features. If we discontinue a material feature of a paid subscription during its term, we will give you reasonable notice and, if there is no reasonable alternative, a pro-rata refund of prepaid fees for it.

12. Intellectual property

12.1 We and our licensors own the Services, the Documentation, and all intellectual property in them, including improvements. Except for the rights these Terms expressly give you, no rights are granted.

12.2 Subject to these Terms and payment of the fees, we give you a non-exclusive, non-transferable right, during your subscription, for your Users to use the Services for your internal business purposes.

12.3 If you send us suggestions or feedback, we may use them without restriction or payment.

12.4 Methodical, the Methodical logo and our product names are our trademarks. You may not use them without our written consent.

13. Confidentiality

13.1 Each party will keep the other's non-public information confidential, use it only for the purposes of these Terms, and share it only with its employees, advisers and contractors who need to know it and are bound by similar duties. Customer Data is your confidential information.

13.2 These duties do not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known to it, is independently developed, or is lawfully received from someone else without a duty of confidence. A party may disclose confidential information when the law or a court or authority requires it, giving the other party notice first where lawful.

13.3 These duties last for three (3) years after these Terms end, and for trade secrets for as long as they remain trade secrets.

14. Warranties and disclaimers

14.1 Each party confirms that it has the authority to enter into these Terms.

14.2 We warrant that a paid subscription will perform materially in accordance with its Documentation, and that we will not materially reduce its overall functionality or security during its term. If it does not, and you tell us in writing within thirty (30) days of first noticing, we will use reasonable efforts to correct it. If we cannot within a reasonable time, either party may end the affected subscription and we will refund prepaid fees for the unused part of its term. This is your only remedy for breach of this warranty.

14.3 Except as stated in section 14.2, and to the fullest extent the law allows, the Services are provided "as is" and "as available". We disclaim all other warranties and conditions, express or implied, including of merchantability, fitness for a particular purpose, accuracy and non-infringement, and we do not warrant that the Services will be uninterrupted or error-free, or that output of AI Features or Optimizer will be correct or optimal for your purpose.

15. Indemnity

15.1 You will defend, indemnify and hold harmless RedBlackTree, its affiliates, and their directors, employees and agents against any claim, loss, penalty, cost or expense (including reasonable legal fees) arising from:

• (a) Customer Data, including a claim that it infringes someone's rights or that it was collected or processed without a lawful basis;
• (b) your or your Users' breach of section 8 (Acceptable use) or of any law; or
• (c) your use of a Third-Party Service with the Services.

15.2 Our indemnity. We will defend you against any claim by a third party that your use of the Services, as we provide them and in line with these Terms, infringes that party's intellectual property rights in India, and will pay the damages and costs finally awarded against you, or agreed by us in settlement. This does not apply to claims arising from Customer Data, Third-Party Services, Beta Features, your combination of the Services with anything we did not provide, or changes not made by us. If the Services are, or we think they may be, subject to such a claim, we may get you the right to keep using them, change them so they don't infringe, or, if neither is reasonably possible, end the affected subscription and refund prepaid fees for its unused part. This section is our entire liability, and your only remedy, for intellectual property claims.

15.3 How claims are handled. The party seeking protection will tell the other promptly of the claim, let it control the defence and settlement, and give reasonable help at its cost. Neither party will settle a claim in a way that admits fault by, or imposes an obligation on, the other without its written consent.

16. Limitation of liability

16.1 No indirect loss. To the fullest extent the law allows, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary or punitive loss, or for loss of profits, revenue, business, goodwill or anticipated savings, or for loss or corruption of data, however caused, even if it was foreseeable or the party was told it might happen.

16.2 Cap. To the fullest extent the law allows, each party's total liability arising out of or relating to these Terms and the Services, in contract, tort (including negligence) or otherwise, will not exceed the fees you paid us for the Services in the twelve (12) months before the event giving rise to the claim. If you have paid nothing, our total liability will not exceed ten thousand rupees (₹10,000).

16.3 Exceptions. Sections 16.1 and 16.2 do not limit:

• (a) your obligation to pay fees;
• (b) either party's obligations under section 15 (Indemnity);
• (c) your liability for breach of section 8 (Acceptable use) or section 12 (Intellectual property); or
• (d) any liability that cannot be limited or excluded under the law of India, including liability for fraud or wilful misconduct.

16.4 The fees reflect the allocation of risk in these Terms, which is an essential basis of the bargain between the parties.

17. Suspension

We may suspend all or part of your access to the Services if: an undisputed amount is more than fifteen (15) days overdue and remains unpaid seven (7) days after we give you written notice; your use poses an immediate security or legal risk to the Services, us or others; you breach section 8; or a court or government authority requires it. We will suspend only as much as is needed, give notice beforehand where the law and the situation allow, keep your Customer Data intact during suspension, and restore access promptly once the cause is resolved. Suspension does not stop fees accruing.

18. Publicity

We will not use your name or logo to identify you as a customer without your prior written consent.

19. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, riots, government action, strikes, failure of the internet, power or telecommunications, or failure or outage of a cloud infrastructure provider. This does not excuse your obligation to pay fees for Services we provide. The affected party will tell the other promptly and do what it reasonably can to reduce the effect. If an event stops us providing a material part of the Services for more than thirty (30) consecutive days, you may end the affected subscription and we will refund prepaid fees for its unused part.

20. Non-solicitation

During your subscription and for twelve (12) months after it ends, neither party will directly solicit for employment any employee of the other who worked on the Services for you, without the other's written consent. General job advertisements are not solicitation.

21. Changes to these Terms

We may update these Terms. We will post the updated Terms on this page and change the "Last updated" date. If a change materially reduces your rights, we will give you at least thirty (30) days' notice by email or in the Services, and for a paid subscription the change will apply from your next renewal term, unless it is required by law or relates to a new feature. Your continued use of the Services after a change takes effect means you accept it.

22. Governing law and disputes

22.1 These Terms are governed by the laws of India.

22.2 The parties will first try to resolve any dispute through good-faith discussions between senior representatives for thirty (30) days after one party notifies the other in writing.

22.3 Any dispute not resolved in that time will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by agreement of the parties or, failing agreement, in accordance with that Act. The seat and venue of arbitration will be Chennai, and the language will be English.

22.4 Subject to section 22.3, the courts at Chennai have exclusive jurisdiction. Either party may seek urgent interim relief from a competent court at any time.

23. General

23.1 Entire agreement and order of precedence. These Terms, your Order Forms and any Data Processing Addendum are the entire agreement between the parties about the Services. If they conflict, the Order Form prevails, then the Data Processing Addendum, then these Terms. Terms in your purchase orders or other documents do not apply, even if we accept or sign them.

23.2 Assignment. You may not assign these Terms without our written consent. We may assign or transfer them, without your consent, to an affiliate, or to a successor to all or part of our business or assets, including any company formed to carry on the Methodical business, provided the new party takes on all our obligations under these Terms. We will tell you in writing if we do.

23.3 Notices. We may give you notices by email to your account administrator or through the Services. You may give us notices at legal@methodical.ai and, for notices of breach or dispute, also in writing to our registered office.

23.4 Relationship. The parties are independent contractors. Nothing in these Terms creates a partnership, agency or employment relationship.

23.5 Severability and waiver. If any part of these Terms is found unenforceable, the rest remains in effect, and the unenforceable part will be applied to the maximum extent the law allows. A failure to enforce a right is not a waiver of it.

23.6 Survival. Sections 4, 5.4, 5.5, 6, 12, 13, 14.3, 15, 16, 22 and 23, and any other provision that by its nature should survive, survive the end of these Terms.

23.7 No third-party rights. No one other than the parties has rights under these Terms.

24. Using our website

If you only browse methodical.ai, sections 8, 12, 14.3, 16 and 22 apply to that use. Content on our website is for general information, may change, and is not an offer. Links to other websites are provided for convenience; we are not responsible for them.

25. Contact

RedBlackTree Technologies Private Limited #8, Lalitha Nagar 1st Street, Papanasam Sivan Road, Santhome, Chennai 600004, India CIN: U72200TN2002PTC050113 Legal: legal@methodical.ai Support: support@methodical.ai